General Enquiries
Ans1: Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 10:00 am to 07:00 pm IST and on Sunday's From 10:00 am - 05:00 pm IST..
Ans2: To contact our pharmacists online, you can send your questions by completing the form in the Contact Us section where “Ask Our Pharmacist Your Questions” should be written as the subject field. It’s a free service!
Ans3: At Curepills247.com, you have quite a few avenues to save on your purchases of any products: Rewards for You! Curepills has a Reward Points i.e. CP Coins Programme by which you automatically score points on any of your purchases. Once you have received enough points, you can convert those points into earnings and redeem it on your future orders. You get to see more savings when you shop regularly for all your health products at our one-stop pharma. To know more about our Reward Points program, here. Prices Slashed for Your Referrals! Curepills is pleased to offer you Rs. 250 OFF your order when you refer your family and friends to us. You can learn more about our Refer & Earn programme.
Ans4: No, we do not accept any insurance plans. However, we can provide invoice and receipt towards your order to claim your insurance. But, in most cases, you will find our low-priced medications to be of great value compared with that of your insurance plan..
Ans5: Yes. Curepills247.com uses third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed and transmitted securely by using the industry standard encryption technology..
Ans6: Although we make every effort to ensure product images on our website are identical to the item you receive, occasionally actual product colour may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors may have the same colour settings. Please note that product image on our site is for illustrative purpose only..
Ans7: Please check your network connection. It takes at least 1-2 minutes to receive an SMS. If you still haven’t received the same, please other login options.
Ans8: You can click on the option to unsubscribe provided in the footer of the promotional email. You can, also, share your request for unsubscription by writing to care@curepills247.com and we will action your request within 5 working days..
Ans9: Sorry for the experience. Please reach out to us on +91-9911897289 and we will help you to place an order immediately..
Ans10: Once a specific mobile number has been used to create an account, it cannot be changed to another number within the same account. If you wish to place an order with a new number, please create a new account with that number. If you need further assistance, reach out to us and our representatives will be happy to help you..
Ans11: If you want to change your email ID, you can go to the accounts section and click on "edit profile" and change the mentioned email ID and a verification email will be sent to your new email ID..
Ans12: Yes, delivery charges will be applied based on the value of items purchased and the delivery address. Please add the items that you require to the cart and input or select the appropriate delivery address to see what the delivery charges will be for your order..
Ans13: No, the medicines will be provided as per the dosage mentioned in the prescription. Self-prescribed medicines will not be provided..
Ans14: CurePills tries to deliver medicines on the same day, subject to medicine availability and the delivery pin-code. Please note that the estimated date of delivery for courier orders will vary based on the delivery location and cannot be expedited to be delivered the same day..
Ans15: A valid prescription has the following information: • Doctor’s details • Patient’s details • Medicine details • Dosage details • Date of Prescription.
Ans16: Yes, you may buy other substitutes only if your prescription lists the salt names instead of a specific brand name..
Ans17: As per the guidelines of legal and regulatory authorities of Government of India and the company, we do not sell products with the 'not for sale' tag through our app & website..
Ans18: We generally deliver orders within 1-7 business days depending on your address. Check for the estimated delivery date when you place the order..
Ans19: Yes, subscribing to monthly medicines is a great way to get your orders refilled as per the frequency you need and save additional on medicine bills. Chat with our support team to subscribe..
Ans20: To set a reminder simply follow below steps: 1. Click on reminder on app 2. Click on Add a reminder 3. Add the name of medicines and set Routine This feature is currently available on android app only..
Ans21: To check country of origin of a product, simply follow below steps: 1. Open the product you want to order 2. Scroll down at the end of the page 3. Check for manufacturer address & country of origin.
Ans22: To check the same please follow below mentioned steps: 1. Select the location (visible at top left corner of the homepage) 2. Open the product you want to order 3. Scroll down at the end of the page there will be an option ‘Licensed Pharmacy’ click on it. 4. Post click vendor address will be visible to you..
Regarding an Order
Ans1: While handling temperature sensitive medicines, special precautions are taken from packaging until delivery. Such medicines are always delivered in impregnable packaging by the vendor while maintaining the required temperature till the delivery at doorstep..
Ans2: Unfortunately, this option is currently unavailable..
Ans3: No, you can order medicines for personal consumption only for limited duration and certain essential medicines can be purchased in limited quantities only..
Ans4: For us every order is important and we try to fulfil them at the earliest. Unfortunately, we do not offer priority delivery services at the moment. However, keep checking for new updates on app/website..
Ans5: Check Order Status From Track Order Page To check the latest status of your order simply go to the Order Details page. From here, you will be able to view information about your order. Check Order Status From Order Status Emails/SMS Messages Status updates are also sent via emails and SMS messages to your registered email id and phone number.
Ans6: Once order is assigned to the vendor for processing, the address can not be modified. You can re-order if you have selected a wrong address or need to modify the address..
Ans7: Once order is assigned to the vendor for processing, it can not be modified. You can place a fresh order for the remaining medicines if you forget to add any..
Ans8: Once your order is shipped, you will get an email/SMS with the contact details of the delivery person if the order is being fulfilled via CurePills’s own delivery team. For third party delivery partners, you get tracking details using which you can track the order.
Ans9: Yes, you can select the address type as office while placing the order.. The order will be delivered to the selected address within the given estimated time..
Ans10: We are sorry you had to experience this. We request you to reach out to us within 48 hours of the order delivery being reported so that we can investigate the matter. Mail us at care@curepills247.com.
Ans11: We provide healthcare services across 1000+ cities in India, including Mumbai, Delhi, Kolkata, Bengaluru and Ahmedabad. You can search for your city from our ‘Location’ section on the home screen.
Ans12: Sorry, we currently do not have a feature available to expedite the order delivery. However, if we offer this feature in the future and if your area pin code is serviceable, you will receive a communication from our end..
Ans13: Following are curepills247.com delivery charges: Order Value Delivery Charge Up to Rs. 149.99 Rs. 50 Rs. 150 – Rs. 499.99 Rs. 25 Over Rs. 500 FREE Shipping Note: Delivery charges quoted above are applicable on ALL Orders at curepills247.com ..
Ans14: Cash on Delivery (COD) is a payment method by which you can pay for your ordered item(s) in cash when the courier company delivers the item(s) to you at your delivery address. Don't own a credit/debit card? Or don't wish to pay online? Rather than making any advance online payment, CurePills' COD option gives you the flexibility to pay the complete order amount on delivery..
Ans15: COD orders are not charged for any order value..
Ans16: Payment by COD option is easy. Just follow these simple steps: • On the website, select the products you need to purchase, add them to your cart and then on the Payment & Order Review page, select Cash on Delivery (COD) as your payment method. • Click the “COMPLETE PURCHASE” button. Once the approval is done, your order will be dispatched. • Once the courier agent delivers the order, you will have to pay him the complete order amount in cash..
Ans17: Terms & Conditions for COD payment: o The minimum order value for payment through COD is Rs.100. o COD is available for orders of less than Rs. 5,000 only. o COD charges are in addition to the standard delivery charges. o Only the Indian Rupee is accepted in the COD payment method. o Payment through credit/debit cards, DD, cheque or any other means is NOT accepted in the COD payment. COD is strictly a cash-only payment method. o COD orders that are not confirmed will be automatically voided in 48 hours. o Any items can be ordered through a COD transaction. o The COD option is available for selected locations only. o Please note that if your pincode is not part of the COD serviceable pincode list, then the COD option will not appear in the Payment & Order Review page. o In a COD transaction, if you use any discount coupon, the discount will be applicable solely to item price only, excluding COD charges. o The original Shipping charges are not refundable except in the event of our error. o Do remember to quote your order ID in all of your correspondence. o Holygolee reserves the right to end or make amends in the COD mode of payment at any time..
Ans18: Any parcel containing liquid products will be shipped only via road/rail transport. In such cases, please note that delivery can take from 5 to 7 additional working days, depending on your exact location..
Ans19: Your order will be delivered by EMS or Courier, depending on your pincode..
Regarding Payment
Ans1: Once the refund has been initiated, the refund amount is expected to reflect as per the payment method: CurePills Wallet - Refund will be credited in CurePills Wallet (Within 24 hours) Cash on Delivery - Refund will be in CurePills Wallet (Within 24 hours) Online Payment via Credit / Debit Cards - Refund will be credited to the source (3 - 5 business days) Net banking - Refund will be in Net Banking account (7 - 10 business days) UPI - Refund will be in Net Banking account (5 - 7 business days) PhonePe & other E-wallets - Refund will be in PhonePe & E-wallet (1 - 2 business days) NEFT (Bank Refund) - Refund will be credited to your Bank Account (5 - 7 business days) Points to Note: Refund timelines depend on Bank turnaround times and RBI guidelines. Also, Delivery and Cash Handling charges will not be refunded If payments are received from the CurePills wallet and another source, any refunds will be credited to the CurePills Wallet first and then to the 2nd source as per the timelines mentioned above. Please note that any refund will be initiated only for the specific number of items/products that you chose in the returns request placed with us. We will not process a refund for any additional units or other items /products returned. Any additional units or items/products received, during the course of the returns process, will not be returned to you either..
Ans2: Please read the T&C of the offer carefully for the eligibility of cashback. Cashback may depend on the following factors: • Date of purchase • Total order/transaction value • Mode of payment • First time order • Maximum cashback per transaction/card/user Please visit the Active Offers page in the CurePills App or website & read the Terms & Conditions of the offer that you made a payment through carefully. Often, the T&Cs will have more information on when to expect the cashback, if you are eligible to receive it..
Ans3: We support the following payment options: • Credit Card • Debit Card • Net Banking • Digital Wallets (Paytm, Airtel Payments Bank, Amazon Pay, PayPal, Freecharge, PhonePe) • UPI (PhonePe, Google Pay, Paytm UPI, Amazon Pay UPI, BHIM) • Cash on Delivery (COD) • Card swipe at the time of delivery (Not Available for Courier Orders) • UPI QR at the time of delivery You will be able to see the supported options in the Select Payment Options page when placing an order as well. You can select the option, as per your preference, to complete the payment once the invoice for your medicine has been generated..
Ans4: CP Coins are Loyalty points that you earn after you place an order on CurePills using an applicable coupon code. CP Coins points can be redeemed by you on future orders as per the applicable terms and conditions to save more. Click here to know about CP Coins.
Ans5: Unfortunately, the option to pay online at the time of delivery is unavailable. You can make online payment for order before it is ready to be shipped..
Returns
Ans1: Once the refund has been initiated, the refund amount is expected to reflect as per the payment method: • CurePills Wallet - Refund will be credited to CurePills Wallet (Within 24 hours) • Cash on Delivery - Refund will be in CurePills Wallet (Within 24 hours) • Online Payment via Credit / Debit Cards - Refund will be credited to the in-source (3 - 5 business days) • Card at Delivery - Refund will be in CurePills Wallet (Within 24 hours) • Bank Transfer - Refund will be in the updated Bank account (7 - 10 business days) • Net banking - Refund will be in Net Banking account (7 - 10 business days) • UPI - Refund will be in Net Banking account (5 - 7 business days) • PhonePe & other E-wallets - Refund will be in PhonePe & E-wallets (1 - 2 business days) • NEFT (Bank Refund) - Refund will be credited to your Bank Account (5 - 7 business days) Points to Note: • Refunds timelines depend on Bank turnaround times and RBI guidelines. Also, Delivery and Convenience charges will not be refunded. • You can set refund preferences in your App or on the website based on the Mode of Payment that you select for your orders: • To set this up in the App, update the App to the most recent version. Click on the Account Icon below. Click on “Set Refund Preferences”. Select the mode of refund that you prefer. • To set this up on the website, click on the Account Icon with your name and select “My Profile”. In the menu on the left, go to “Profile Settings” and click on Manage Refunds. Select the mode of refund that you prefer. • If payments are received from the CurePills wallet and another source, any refunds will be credited to the CurePills Wallet first and then to the 2nd source as mentioned above. • Please note that any refund will be initiated only for the specific number of items/products that you chose in the returns request placed with us..
Ans2: You can raise a request to return any items with these simple steps: Click on the Account Icon Go to Orders Select the respective order and click on 'RETURN' Check to see if the product/s that you wish to return are returnable and have a valid return-by date. Select the item with quantity and reason for return We will pick up the returnable items within 1 - 7 days from the date of request. Please keep the return package ready in its original packaging. You are also requested to keep a copy of the invoice/ bill from the partner licensed retail pharmacy handy for verification. Special Note - Items marked as "Non-Returnable" on the product detail page or items whose return window has expired cannot be returned. If such an item is indeed returned along with another returnable item, CurePills will disallow a refund or return of the “Non-Returnable” product to you when our partner-licensed retail pharmacy verifies the returned item(s)..
Ans3: Our logistics team make three attempts to pick up the item (s) for return. If the item (s) is not picked up within the third attempt, it will be assumed that you want to keep the product. You can initiate a new return request if the item (s) meets the return criteria..
Ans4: item purchased will have a returnable window which can vary anywhere between 0 to 45 days, post-delivery. The return window will be listed in the returns section of the order, once delivered. The items shall not be eligible for a return under the following circumstances: • If the item has been opened, partially used or disfigured. Please check the package carefully at the time of delivery. • If the item is a consumable item. • If the item’s / packaging/ box/ seal has been tampered with; Do not accept the delivery if the package appears to be tampered. • If it is mentioned on the product detail page that the item is non-returnable • If the return window for any or all items in an order has expired. • Any accessories supplied with the item(s) are missing. • If the item does not have the original serial number / UPC number/barcode affixed, which was present at the time of delivery. • Any damage/defect which is not covered under the manufacturer's warranty. • If the item is damaged due to visible misuse. • Items related to baby care, food & nutrition, healthcare devices and sexual wellness such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, condoms, pregnancy/fertility kits, etc. However, if you are unable to raise a request despite your items being eligible for returns, please reach out to us immediately.
Ans5: CurePills offers a flexible return policy for items ordered with us. Under this policy, each item purchased will have a returnable window which can vary anywhere between 0 to 45 days, post-delivery. The return window will be listed in the returns section of the order, once delivered. The items shall not be eligible for a return under the following circumstances: • If the item has been opened, partially used or disfigured. Please check the package carefully at the time of delivery. • If the item is a consumable item. • If the item’s / packaging/ box/ seal has been tampered with; Do not accept the delivery if the package appears to be tampered. • If it is mentioned on the product detail page that the item is non-returnable • If the return window for any or all items in an order has expired. • Any accessories supplied with the item(s) are missing. • If the item does not have the original serial number / UPC number/barcode affixed, which was present at the time of delivery. • Any damage/defect which is not covered under the manufacturer's warranty. • If the item is damaged due to visible misuse. • Items related to baby care, food & nutrition, healthcare devices and sexual wellness such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, condoms, pregnancy/fertility kits, etc..
Ans6: We are sorry you have had to experience this. To initiate a return of the wrong product, please log in to the App, click on the Account Icon, tap the "Orders" tab, select the order in question & tap on the 'Return' tab. We will try to resolve your concern on priority..
Referrals
Ans1: Invite your friends and family members by sharing your referral code. If a new user places their first order using your referral code, both the referee and the referrer will get an Extra 5% off on their next order The offer can be availed multiple times, there is no limit. As long as the referral process is successful, the referrer & referee will both receive the above mentioned benefits..
Ans2: You can find your referral code in the "Refer & Earn" tab under the Accounts section. Why did I not get the referral benefit? If you are not notified about your referral benefit, one or more of the following things likely happened: 1. The referred member did not apply your referral code while placing the order 2. The user clicked on your link but did not create an account or complete their first purchase 3. The referred member placed an eligible order, but the order was not fulfilled 4. The person who used the code has already placed an order on CurePills 5. Your referral benefit has expired.
Ans3: Yes, there is an expiry date. Once you are eligible for the additional benefit, you need to place your order within 3 months (90 days) or it will lapse..
CurePills Wallet
Ans1: CurePills Wallet is a virtual closed wallet to store CurePills Cash. Each cash unit is equivalent to Re.1. It can be redeemed/adjusted against any products or services purchased through CurePills and is not transferable. The CurePills Wallet can be used for the limited purpose of purchasing goods and services from CurePills and not from any other entity. The CurePills Wallet does not permit cash withdrawal..
Ans2: Efficient tracking system for transactions, promotions, discounts, and cashback, etc. Faster refunds Faster check-out by using CurePills Wallet – no OTP or passwords are required if there is a sufficient amount in the CurePills Wallet to pay for an item on the CurePills website or app. You will receive a disclaimer in the form of a consent checkbox before every payment a transaction involving CurePills Wallet. You may either (a) proceed to make payment of the amount billed for that order (‘’Order Value’’) using CurePills Wallet alone or in conjunction with other payment methods, or (b) withdraw from the transaction and proceed to pay the Order Value amount using another payment method altogether..
Ans3: Yes, CurePills Wallet requires you to make an account/register on the CurePills website or app..
Ans4: No, you are unable to add money to your CurePills Wallet using your bank account..
CP Pro
Ans1: Members of CurePills Pro can avail of the following benefits - • 5% cashback on Medicine orders • Free Delivery on orders above 200 • Early access to sales Note: For orders placed during your membership period, free delivery is applicable on orders above ₹199 for 50 orders when opting for standard delivery. For priority delivery, the additional delivery fee will be applicable. However, if your order weighs more than 1 Kg, standard delivery charges based on weight will be applicable..
Ans2: No. Once enrolled, you will not be able to cancel your CP Pro membership..
Ans3: The option is available to you on the home page of the App and footer of website. You can enroll from there..
Ans4: Any applicable cashback will be credited into your CurePills Wallet within 48 hours of order delivery..
Ans5: Any Cashback earned through the CP Pro Membership will not have an expiry date..
Ans6: If you have purchased the loyalty program along with your current medicine/healthcare order, all benefits of the loyalty program will be applicable on your current order as well as future orders after the current order is paid for and delivered. If you have purchased the loyalty program separately, all benefits of the loyalty program will be activated for subsequent orders, once payment is complete..
Ans7: Yes, you can use any other offers/coupons along with the CP Pro membership..
Ans8: Yes, you can. We will remind you once your current membership is about to expire..
Partnership and Jobs
Ans1: Yes, Curepills is a chain pharmacy and we have offline stores at multiple locations In Delhi NCR, you can find the nearest Store in the section "Store Locator" in the App or website..
Ans2: CurePills is the partner of choice for all larger healthcare organizations. To learn more about our partnership, please complete the form here (https://curepills247.com/join-partner.php). Our team will contact you within 3-4 days if there is any requirement for the Category you selected..
Ans3: Want to be a part of our amazing team? Write to us at care@curepills247.com. Kindly visit here (https://curepills247.com/career.php) for current openings..
