Cancellation, Returns and Refund policy of CurePills

A. Cancellation Policy

How can I cancel an order?

An order for medicines or healthcare products can be cancelled by calling our customer care number +91 9911-89-72-89 before it is marked as “Out for Delivery”. Else, you can refuse it at the time of delivery and a refund will be processed as per the Refund Policy.

B. Return Policy

1. What is the time period for the return of orders

1.1 Medicine Orders

We have a product-specific return policy. The return window ranges from 0 to 7 days from the date of delivery. Please check the return policy before placing an order.

1.2  Healthcare Products

All the healthcare products ordered from the Platform can be returned within 2 days from the date of delivery.

[Note- Currently, the Company is not charging any shipping charges for returns from you.]

2. Which Products are not eligible for Returns?

2.1 Products Not Eligible for Return-  the products shall not be eligible for a return under the following circumstances-

• If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent;
• If the product has been tampered with;
• If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to have tampered;
• If it is mentioned on the product detail page that the product is non-returnable;
• Any accessories/freebies supplied with the product are missing;
• If the product does not have a serial number / UPC number/ barcode affixed, which was present at the time of acceptance of products by the user from the user’s delivery agent;
• Any damage/defect which is not covered under the manufacturer's warranty;
• The product is without original packing and accessories/freebies;
• If the product is damaged due to misuse;
• Products related to personal care, baby care, food & nutrition, healthcare devices, covid essential products including but not limited to masks and gloves, sexual wellness products including but not limited to condoms, pregnancy/fertility kits, any other products such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, etc. Additionally, we do not take returns of certain items such as sexual wellness products, diapers, etc. However, the Company shall accept returns if the aforementioned products are defective, deficient or spurious or not of the characteristics or features as advertised or if they are delivered late.

3. How to Return?

3.1 You can raise a return request within the time frame mentioned above by following these simple steps:

3.2 You can also place a request for the return of any product by calling customer support at +91 9911-89-72-89.

3.3 After your return request is processed, we will pick up the return items as per the following timelines:

• For Local Cities*: Within 24-48 hours from the time of approval of return request.
• For Other Cities: Between 4-5 business days from the time of approval of return request. Please note that this time period may be longer depending on the third-party courier partners' terms.

3.4 Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill from the seller handy for verification.

C.  Refund Policy

1. When can I expect the amount to be refunded?

1.1 Please note that the refund amount mentioned at the time of return is an estimate and will be finalised after completion of verification. Once the pick-up is completed and the product is verified by the Curepills, a refund of the total amount paid for the products returned by you will be initiated for eligible returns as mentioned above.

1.2 Refund will be initiated only post successful verification of the products by the seller. Please note that the verification process may take:

1. For Local Cities*: 48 hours from the time of pick up from your location.
2. For Other Cities: 8-10 business days from the date of pick up from your location.

1.3 The amount is expected to reflect in your account after completion of verification from the seller as per the following timelines:

Method of Payment	Refund Timeframe (after successful verification from third party pharmacy/ vendor)
Curepills wallet and Cash on Delivery [Note: refunds for cash on delivery orders shall be reflected in your Curepills wallet.]	1 business day
NEFT	1-3 business days
Online refund	7-10 business days subject to the bank turnaround time and RBI Guidelines.
Other Wallets	2-3 business days

1.4 You understand and acknowledge that we reserve the right to claim back any refund that has been processed by us as a result of fraudulent activities such as the return of wrong products or the wrong quantity of the products.